Policies & Legal

Privacy Policy

kltuf ("we", "us", "our") is committed to protecting your privacy. This policy explains what information we collect, how we use it, and your rights.

Information We Collect

• Contact & inquiry submissions — name, email, and message when you contact us or subscribe to our newsletter.
• Payment processing — card payments and Apple Pay are processed by Stripe. PayPal payments are processed by PayPal. Zelle transfers are handled directly by that platform. We never see, store, or have access to your full card number or banking credentials.
• Browser storage — your shopping cart is stored locally in your browser (localStorage). We do not store cart data on our servers.

How We Use Your Information

• To respond to inquiries and complete transactions.
• To process and fulfill orders placed through the store.
• We do not sell, rent, or share your personal information with any third party for marketing purposes.

Third-Party Services

• Stripe — payment processing. Subject to Stripe's Privacy Policy.
• PayPal — payment processing. Subject to PayPal's Privacy Policy.
• Formspree — form submission handling. Submissions are forwarded to our email.
• ImgBB — image hosting for product photos.

Cookies & Tracking

We do not set our own tracking, analytics or advertising cookies. Our payment and form providers — Stripe, PayPal and Formspree — may set their own cookies to operate securely and prevent fraud; those are governed by their respective privacy policies.

Data Retention

Order records are kept as long as needed to fulfil your order and to meet tax and accounting obligations (generally up to 7 years). Contact and newsletter data is kept until you unsubscribe or ask us to delete it. Payment screenshots you email us for Zelle are deleted once your order has shipped. You may request deletion of your data at any time by emailing kltufllc@gmail.com.

Children's Privacy

kltuf is not directed to children under 13. We do not knowingly collect personal information from children. If you believe a child has submitted personal information, contact us immediately.

Terms of Service

By accessing or using kltuf.com, you agree to be bound by these Terms of Service. If you do not agree, please do not use the site.

Use of the Site

• You must be at least 18 years old to make a purchase.
• You agree to use the site for lawful purposes only.
• You may not attempt to hack, scrape, or disrupt the operation of kltuf.com.

Our Role

kltuf sells its own products directly to buyers. We are the seller of record for every item offered on kltuf.com and handle all sales, payment, and fulfillment ourselves. Some products are produced to order by our printing and fulfillment partners.

Payments

• Card & Apple Pay — processed securely by Stripe. Subject to Stripe's Terms of Service.
• PayPal — processed via PayPal. Subject to PayPal's User Agreement.
• Zelle — direct bank transfer. Include the order note shown at checkout.

Product Accuracy

• We aim to describe every product accurately. Colors and print placement may vary slightly due to screen settings and the print-on-demand process.
• We reserve the right to refuse, edit, or remove any product at our sole discretion.
• Prices are in US Dollars (USD).

Prohibited Items

The following may not be sold on kltuf:

• Counterfeit, stolen, or illegal goods
• Weapons, firearms, or ammunition
• Controlled substances or drug paraphernalia
• Adult content or items inappropriate for a general store
• Items that infringe on intellectual property rights

Limitation of Liability

Disclaimer of Warranties

The site and its content are provided "as is" without warranties of any kind, express or implied. We do not warrant that the site will be error-free or uninterrupted.

Governing Law

These Terms are governed by the laws of the State of Maryland, USA. Any disputes shall be resolved in the courts of Maryland. By using this site, you consent to the personal jurisdiction of Maryland courts.

Changes to Terms

We reserve the right to update these Terms at any time. Continued use of the site after changes constitutes acceptance of the updated Terms.

Refund Policy

We want every buyer to be satisfied with their purchase. Please read our return and refund policy carefully before buying.

Eligible Refunds

• Item not as described: Contact us within 3 days of receiving your item. If the item significantly differs from its description or photos, we will issue a full refund once the item is returned in its original condition.
• Item not received: If your item has not arrived within the estimated delivery window, contact us and we will investigate with the carrier and resolve the issue promptly.
• Damaged in transit: Contact us with photos within 48 hours of delivery. We will work with you on a full or partial refund depending on the extent of damage.

Non-Refundable Situations

• Change of mind — all sales are final unless the item is not as described.
• Items returned without prior approval.
• Damage caused by the buyer after receipt.

How to Request a Refund

Email kltufllc@gmail.com with your name, the item purchased, date of purchase, and reason for the refund request. Include photos if applicable.

Approved refunds are issued via the same payment method used for purchase (Stripe/PayPal/Zelle) within 3 business days of approval.

Shipping Policy

Processing Time

Ready-to-ship items are processed within 1–2 business days of confirmed payment. Made-to-order (print-on-demand) items are produced and ship in 3–5 business days. You will receive a tracking number by email once your item ships.

If an order will run later than the estimates above, we will email you with a new estimate and the option to cancel for a full refund.

Shipping Methods & Carriers

• We ship via USPS, UPS, or FedEx depending on item size and weight.
• Estimated delivery: 3–7 business days after shipment (continental US).
• Expedited shipping may be available — contact us before purchasing to arrange.

Shipping Costs

• Shipping costs are calculated based on item weight, dimensions, and destination.
• Free shipping on orders over $75 (continental US only).
• Buyer pays shipping on orders under $75 unless otherwise stated on the product page.

Local Pickup

Local pickup is available for select items. If a product offers local pickup, you will coordinate directly with us via email after purchase.

Lost or Delayed Packages

If your package is delayed beyond the estimated window or shows as lost by the carrier, contact us at kltufllc@gmail.com. We will file a carrier claim and issue a replacement or refund if the package is confirmed lost.

International Shipping

We currently ship within the continental United States only. International shipping is not available at this time.